Major Darling's highly skilled sewing team carefully crafts your custom order by hand. Please allow 5-10 business days for us to accept, sew and pack your items. You will receive a shipping confirmation, along with a tracking number, once we ship. Our standard shipping method, USPS First Class, offers 2-5 day package delivery. If for some reason you have not heard from us beyond our usual turnaround time, or if you need the order you placed in a hurry, please email hello@majordarling.com. If you need a custom item faster than our usual timeframe, please consider our expedited shipping option, Priority Mail or UPS Ground when you place your order. While we cannot guarantee it, we make every effort to also speed up the production of Priority items so you can get your dog's gear ASAP!

Choosing one of our ready-to-ship collars is the quickest way to go, or you can check for any local stores carrying our products here! We welcome you to check in with us at hello@majordarling.com if you need a Fi-compatible collar or other custom item right away. We will see what we can do! Also, check out our fastest shippinng option when ordering, USPS Priority Mail.

We've got you! Email us at hello@majordarling.com with your name and order number. Our customer service team will take care of it -- no need to cancel or place a second order. We are a small team, sure to see your request and help with any changes, before shipping takes place.

We love that you love our color choices! We're working on adding captions to our product photos, but for now, check in with us by email, hello@majordarling.com. We're happy to share!

We're happy to provide an ETA. Send your request to hello@majordarling.com and we'll get back to you shortly!

Depending on the color and fabric type, there can be differences. Sometimes the true colors are difficult to capture. We are always happy to provide additional photos of colors that interest you. Just reach out to us at hello@majordarling.com. If you prefer to see the fabric in person, or bring your dog in on the decision making, you can purchase a swatch set here: https://majordarling.com/products/swatch-set?_pos=1&_sid=9e822204a&_ss=r

Snap collars feature a quick release buckle for easy on/off. They are great for many dogs and make ideal everyday collars. This type of collar is good too for dogs who love to play at home, daycare and dog parks with other dogs. The easy off feature means safer playtime in case 2 pups get tangled! Martingale collars have a loop of webbing where the leash attaches. This causes the collar to tighten gently when the leash is pulled -- but fits loosely on the neck when no pressure is on the leash. This provides more comfort for your dog and more control for you. We highly recommend martingales for: dogs who back out of/slip off their collars, dogs who pull on leash, flight risk dogs and dogs with wide necks. Small dogs and small senior dogs, more prone to tracheal collapse from too much pressure around the neck, are also especially suited for martingale collars. Still can't decide? We offer our traditional martingale collar with an optional buckle, giving you the best of both! If you have questions about what's best for your dog, reach out to us at hello@majordarling.com. We're happy to provide a custom recommendation!

We offer 2 buckle options for our traditional and Fi compatible martingale collars: black plastic and polished brass. Both make on/off easy for you and your dog! Our matte black plastic buckle is made of high quallity, yet lightweight material. This keeps noise and collar weight to a minimum while offering curved edges for your dog's comfort. Our polished brass buckle is a showstopper! It adds high shine and style to your dog's look and is built to last. It's a wonderful option for most medium and large, as well as many small size dogs. The tradeoff to this stunning look is that it is a heavier option and so, may not be suitable for pups with small necks/heads or any aches, pains or medical issues that might make the extra weight uncomfortable. If you'd like a personalized buckle recommendation for your pup or have questions, reach out to us at hello@majordarling.com.

A martingale collar with an added buckle means easy on/off which means more ease for you and often your dog! A buckle also adds safety to playtime for dogs who enjoy active play with other dogs. In the event two pups become tangled up, the quick release buckle easily opens for fast collar removal.

Yes! Both of our 3/4" and 1" collars feature matching width webbing and buckles.

We love doing custom work and are happy to consider your requests. Please reach out to us at hello@majordarling.com and let's talk! Some of the things we do? Custom length leashes, including double handle, rope and longline leashes, and custom length collars for hard-to-fit dogs.

We're working on this! And experimenting to find the ideal way to add personalization to our collars. Please check back with us again soon! In the meantime, we are happy to recommend our favorite ID tags for Major Darling gear. Reach out to us at hello@ majordarling.com and we'll send you our top picks!

We're happy to provide an ETA on any out-of-stock items. Just ask at hello@majordarling.com.

Our collars and leashes made from flat webbing can be washed either by hand or machine. We recommend hand washing in the sink with any type of soap (dish soap, shampoo, etc) and laying flat to dry. Please do not machine dry, as this may cause shrinkage.

Our rope leashes are hand wash only, lay flat to dry.

Please reach out to us at hello@majordarling.com. We aim to get the fit right the first time and save you the hassle of a return process. We welcome your questions!

A well fitting collar allows you to comfortably slide two fingers between it and your dog's body. We recommend watching your dog after a first fitting and readjusting as needed. Signs of a too tight collar include discomfort and difficulty breathing. Too loose? Your dog may easily slip the collar off.  

All of our collars, regardless of type, are easily adjustable. They feature a double loop adjuster, which can be slid one way to make the collar shorter, and the other way to make the collar longer.

We include the measurement of the Fi unit in our collar sizing, but for reference, the unit is about 2" long.

Every collar maker has their own sizing! Even the collar type - martingale, snap, buckle martingale, Fi compatible - can change the size your dog needs. We recommend measuring every time and reaching out to us at hello@majordarlng.com with any questions after looking at our size charts. We aim to get the fit right the first time and save you the hassle of a return process.

Our priority is your dog's safety and comfort. We gladly offer returns/exchanges to help get a great fit! Send a request (include your order number if you can) to hello@majordarling.com. We'll take it from there and walk you through the next steps. Please keep in mind, our custom collars are made to order, and their return is subject to a 10% custom order fee to help us cover the extra labor required. We are happy to do fee-free exchanges of custom items for different sizes or colors within 14 days of receiving your order.

It depends on the collar style and size. Please reach out to us at hello@majordarling.com and we'll see what we can offer!

We are happy to do fee-free exchanges of items for different colors within 14 days of receiving your order. Please keep in mind, our custom collars are made to order, and their return is subject to a 10% custom order fee to help us cover the extra labor required. If you're looking for that just-right color, consider grabbing one of our fabric swatch sets before placing your custom order! You can touch, see and compare several colors side by side, and even bring your pup in on the choice! Or, send a request to hello@majordarling.com for some extra pics of a few colors you have in mind.

Yes. We're happy to keep that hardware in use with a new collar and offer a generous discount to do so. Send your request to hello@majordarlling.com and we'll send along all the details.

Our order fulfillment team sends shipments Monday through Friday. If your items are in stock, we usually ship them within 1-2 days. If you ordered custom or made to order items, please allow 5-10 business days for us to make and ship them. We're always happy to provide an ETA! And if you're in a rush, consider our prioirity shipping option and/or reach out to us at hello@majordarling.com and we'll see what we can do to get things to you quickly!

Send along the new address to us at hello@majordarling.com, along with your order number. We'll make the update!

We love to hear how our products are delighting you and your furry darlings! Please send all comments, photos and head pats to hello@majordarling.com. And if you have suggestions or feedback on products, customer service, etc. we want to hear from you!

We're happy to provide an update! Please send your request to hello@majordarling.com, along with your name and order number. We'll get back to you ASAP (our customer service team works Monday through Friday). If your order is for a custom item, please allow 5-10 business days for us to sew it before it's shipped to you.

Yes! We're excited to consider your partnership! Reach out to hello@majordarling.com and tell us a little about yourself!

Absolutely - thank you for all you do! Please send proof of your foster, volunteer or shelter staff status to hello@majordarling.com and we will set you up with a discount code.

We'd love to partner with you! Check here for more details.

Yes! Find more details here.

We are happy to discuss offering private label options for your brand or organization. Please reach out to wholesale@majordarling.com with more information about your needs!