Shipping, Returns and Exchanges

Shipping

Processing Times

Our fulfillment team ships orders Monday through Friday.

In-stock items typically ship within 2–5 business days. Made-to-order custom collars and leashes typically ship within 5–10 business days.

Business days do not include weekends or holidays. Processing times refer to the time required to prepare your order and do not include the carrier’s estimated transit time.

We can often accommodate rush requests. Please email hello@majordarling.com before placing your order, or as soon as possible afterward, and we’ll let you know what may be available.

Tracking Your Order

Once your order ships, you will receive an automated shipping confirmation with tracking information. Occasionally, these emails are filtered into spam or promotions folders, so please check there if you do not see your confirmation.

If you have not received a shipping notification after:

  • 5 business days for an in-stock order

  • 10 business days for a made-to-order custom collar or leash

please contact us at hello@majordarling.com with your order number, and we’ll be happy to check on it.

Domestic Shipping

For orders shipped within the United States:

  • Orders under $75: Shipping is calculated at checkout based on the package and selected USPS service.

  • Orders of $75 or more: Standard shipping is free.

  • Expedited or upgraded shipping options, when available, are calculated at checkout.

If you need your order shipped with a carrier other than USPS, please contact hello@majordarling.com before placing your order. Additional shipping charges may apply.

Free shipping is based on the merchandise subtotal after discounts and before taxes.

Shipping Estimates

Carrier delivery estimates begin after your order has been processed and shipped. Delivery dates provided during checkout or through tracking are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery times.

Address Changes

Please review your shipping address carefully before submitting your order. If you notice an error, contact hello@majordarling.com as soon as possible. We may be able to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address entered at checkout. Additional shipping charges may apply if an order is returned to us and needs to be reshipped.

Lost, Delayed, or Missing Packages

If tracking shows that your package is still in transit but appears delayed, we recommend allowing a few additional business days for the carrier to complete delivery.

If your package is marked as delivered but you cannot locate it, please:

  • Check around the delivery location

  • Ask household members or neighbors

  • Check with your local carrier or post office

  • Allow one additional business day, as packages are sometimes marked delivered shortly before they arrive

If the package still cannot be located, contact us at hello@majordarling.com with your order number, and we’ll help you determine the next steps.

Major Darling is not responsible for packages that are lost or stolen after confirmed delivery, but we will do our best to assist with available carrier information.

International Shipping

International shipping charges are calculated automatically during checkout based on the destination and package.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping charge paid to Major Darling and are the customer’s responsibility.

We cannot guarantee whether fees will be assessed or the amount that may be due. Customs processing may also cause delivery delays that are outside our control.

If an international shipment is refused or returned because duties, taxes, or other import charges were not paid, any refund will be issued after the package is returned to us. Original shipping charges and any return shipping, customs, or carrier fees incurred may be deducted from the refund.

Questions about international shipping may be sent to hello@majordarling.com.

Returns + Exchanges

We want you and your dog to be happy with your Major Darling order. If something doesn’t work out, please contact us at hello@majordarling.com within 14 days of receiving your order and include your order number.

Exchanges

Need a different size? We’re happy to help with an exchange.

Domestic exchanges are subject to an $8.50 exchange shipping fee, which covers:

  • A prepaid return label for the original item

  • Standard shipping for the replacement item

The $8.50 fee applies to each round of exchanges. If multiple eligible items from the same order are returned together, they may be included in the same exchange.

Once your exchange is approved, the original item must be mailed back within 7 days. Replacement items will be shipped after we receive and inspect the returned merchandise.

Returns for a Refund

Eligible items may be returned for a refund when the return is requested within 14 days of delivery.

You may ship the return using your preferred carrier, or we can provide a prepaid return label. If we provide the label, $5.50 will be deducted from your refund.

Original shipping charges are nonrefundable.

Once the returned item is received and approved, your refund will be issued to your original payment method within 5–7 business days. Your bank or credit card provider may require additional time to post the refund to your account.

Return Condition

Returned and exchanged merchandise must be:

  • Unworn and unused, aside from being tried on indoors for fit

  • Clean and free of pet hair, odors, stains, and damage

  • In resalable condition

  • Returned with its original packaging or tags, when applicable

Items that have been worn on walks, used regularly, washed, damaged, or returned in unsellable condition may not be eligible for a refund or exchange.

Custom Collars

Because custom collars require additional production time and are made in a customer-selected color combination, returned custom collars are subject to a 15% custom-order fee.

Custom collars in standard sizes may still be exchanged for a different size. The standard $8.50 exchange shipping fee applies.

Products that have been personalized, made to a custom length, or structurally altered are final sale and cannot be returned or exchanged.

Final Sale Items

Products clearly marked Final Sale at the time of purchase are not eligible for returns or exchanges.

A promotional discount does not automatically make an item final sale unless it is specifically identified as such.

Incorrect, Damaged, or Defective Items

If we sent the wrong item, or if your order arrives damaged or with a manufacturing defect, please contact us at hello@majordarling.com within 14 days of delivery.

Please include your order number and photos of the issue when possible. We will cover the return and replacement shipping costs or help arrange a refund.

Normal wear, chewing, misuse, and damage caused by a dog are not considered manufacturing defects.

International Returns and Exchanges

International orders are final sale and are not eligible for returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact hello@majordarling.com within 14 days of delivery. Include your order number and photos of the item and packaging when possible. We will review the issue and help arrange an appropriate replacement or refund.

International shipping charges do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are the customer’s responsibility.

If an international shipment is refused or returned because customs duties, taxes, import fees, or other charges were not paid, any refund or store credit will be considered only after the package is returned to us. Original shipping charges and any return shipping, customs, or carrier fees may be deducted.

How to Start a Return or Exchange

Email hello@majordarling.com within 14 days of delivery and include:

  • Your order number

  • The item you would like to return or exchange

  • The replacement size, if requesting an exchange

  • A brief description of any damage or defect, when applicable

Please do not mail an item back before contacting us. Returns sent without prior approval may experience processing delays.