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We ship out most orders within 2-5 business days, excluding beds and made-to-order custom collars which ship in 5-10 business days. We can usually accommodate rush requests — just reach out to us at firstname.lastname@example.org if you have questions.
Once your order ships, you should get an automated notification with tracking information. (Sometimes this ends up in spam.) If you haven't heard anything from us and it has been over 5 business days (10 business days for custom orders), contact us and we'll be happy to help!
USA Orders up to $40: First-class shipping $3, Priority shipping $7.
USA Orders $40.01 and up: Free shipping!
International orders: Shipping costs are automatically calculated during checkout. PLEASE NOTE: We are not responsible for any duties or taxes incurred, and there may be instances where duties are payable upon package delivery. If you have any questions about this, just shoot us an email and we'll help out as best we can.
Collar doesn't fit? No problem. We are happy to do exchanges for different sizes or colors. You can simply email us at email@example.com with your order number, and we will send you a free return label if you are in the US. For international exchanges and returns, we are not able to send return labels at this time. Please contact us at firstname.lastname@example.org for return instructions.
If you'd like to return for a refund, just reach out within 14 days of receiving your order, and we'll email you a label to return the item to us. Once the item is received, we will issue a refund within 7 days to your original method of payment minus the cost of shipping. PLEASE NOTE: Return of custom collars will incur a 10% custom order fee to help us cover the extra labor required for custom collars.
Collar and leash care:
Our collars and leashes can be washed either by hand or machine. We recommend hand washing in the sink with any type of soap (dish soap, shampoo, etc) and laying flat to dry. Please do not machine dry, as this may cause shrinkage.
We love partnering with animal rescue organizations and shelters. Check out this page for more information!