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We ship out most orders within 2-5 business days, excluding beds and made-to-order custom collars which ship in 5-10 business days. We can usually accommodate rush requests, just reach out to us at email@example.com if you have questions.
USA Orders up to $40: First class shipping $3, Priority shipping $7.
USA Orders $40.01 and up: Free shipping!
International orders: shipping costs automatically calculated during checkout.
Collar doesn't fit? No problem! We are happy to do exchanges for different sizes or colors, and you can simply reach out to us at firstname.lastname@example.org with your order number and we will send you a free return label.
If you'd like to return for a refund, just reach out within 14 days of receiving your order and we'll email you a label to return the item to us. Once the item is received we will issue a refund with 7 days to your original method of payment minus cost of shipping.
Collar and leash care:
Our collars and leashes can be either washed by hand or machine. We recommend hand washing in the sink with any type of soap (dish soap, shampoo, etc) and laying flat to dry. Please do not machine dry, as this may cause shrinkage.
We are happy to donate collars and apothecary supplies to shelters in need! Please reach out to us at email@example.com if you would like to request an in-kind donation or to set up a fundraiser.