shipping/returns/faq's

Shipping times:

We ship out most orders within 2-5 business days, excluding beds and made-to-order custom collars which ship in 5-10 business days. We can usually accommodate rush requests, just reach out to us at hello@majordarling.com if you have questions.

Shipping costs:

USA Orders up to $40: First class shipping $3, Priority shipping $7.

USA Orders $40.01 and up: Free shipping!

International orders: shipping costs automatically calculated during checkout. PLEASE NOTE: we are not responsible for any duties or taxes incurred, and there may be instances where duties are payable upon package delivery. If you have any questions about this, just shoot us an email and we'll help out as best we can!

Exchange/return policy:

Collar doesn't fit? No problem! We are happy to do exchanges for different sizes or colors, and you can simply reach out to us at hello@majordarling.com with your order number and we will send you a free return label.

If you'd like to return for a refund, just reach out within 14 days of receiving your order and we'll email you a label to return the item to us. Once the item is received we will issue a refund within 7 days to your original method of payment minus cost of shipping.  PLEASE NOTE: Return of custom collars will incur a 10% restocking fee to help us cover extra labor required for our custom collars.

Collar and leash care:

Our collars and leashes can be either washed by hand or machine. We recommend hand washing in the sink with any type of soap (dish soap, shampoo, etc) and laying flat to dry. Please do not machine dry, as this may cause shrinkage.

Donations:

We love partnering with animal rescue organizations and shelters. Check out this page for more information!